Refund policy
REFUND / RETURN POLICY
At Divino we want you to love what you wear. This policy sits alongside your rights under the Australian Consumer Law (ACL) and does not exclude, restrict or modify any guarantee, right or remedy you have under the ACL.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not of acceptable quality, does not match its description, or is unfit for its purpose, you are entitled to a repair, replacement or refund. For a major failure you may choose a refund or replacement; for a minor failure we may choose to repair or replace the item. We cover return postage on faulty or incorrect items.
Change-of-mind returns
If you change your mind, we're happy to offer a refund or exchange when:
- you contact us within 30 days of receiving your order;
- the item is unworn, unwashed and in original condition with any tags attached;
- you provide proof of purchase (order number or receipt).
Change-of-mind return postage is at the customer's expense, and we recommend using a tracked service as we can't be responsible for items lost on their way back to us. Original shipping charges are non-refundable on change-of-mind returns.
How to start a return
Email us at thedivino777@gmail.com with your order number and the reason for your return, and we'll reply with the return address and next steps. Please contact us before sending anything back.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are processed to your original payment method within 5 business days. Depending on your bank or card provider, it may take a few extra days to appear.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact us within 7 days of delivery with photos and your order number so we can make it right at no cost to you.
Contact
Divino — Newcastle, NSW. Email: thedivino777@gmail.com